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Returns Policy

Return & Refund Policy

Thanks for shopping at NinetyOne.

If you are not entirely satisfied with your purchase, we're here to help any day any time.


You have 31 calendar days to return an item from the date you received it if your not completely satisfied.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. (Unless opened and faulty / damaged)

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item and then initiate a full refund.

You will receive the credit within a certain amount of days, depending on your card issuer's policies. PayPal transactions are usually instantaneous but card issuers can take up to 7 days.

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